A.08 Procedures to Continually Improve Agency Performance

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Module 1	Skills A: Administrative Skills	-
Lesson 1	A.01 Perform Managerial Functions
Lesson 2	A.02 Medical Terminology
Lesson 3	A.03 Using Information Technology
Lesson 4	A.04 Home Health Legal Matters
Lesson 5	A.05 Home Health State Requirements
Lesson 6	A.06 Home Health National Regulations
Lesson 7	A.07 Survey Entities and Processes
Lesson 8	A.08 Procedures to Continually Improve Agency Performance
Lesson 9	Skills A Quiz
Module 2	Skills B: Supervisory and Human Relations Responsibilities	+
Lesson 1	B.01 Employment Issues
Lesson 2	B.02 Staff Development Processes
Lesson 3	B.03 Role of the Health Care Professional
Lesson 4	B.04 Risk Management
Lesson 5	Skills B Quiz
Module 3	Skills C: Basic Fiscal Management Techniques	+
Lesson 1	C.01 Generally Accepted Accounting Principles (GAAP)
Lesson 2	C.02 Audit Processes
Lesson 3	Skills C Quiz
Module 4	Skills D: Principles of Ethical Behavior	+
Lesson 1	D.01 Identify and Apply Ethical Behaviors
Lesson 2	D.02 Ethical Dilemmas in Service Delivery
Lesson 3	D.03 Solutions to Ethical Dilemmas in Service Delivery
Lesson 4	Skills D Quiz
Lesson 5	Identify and Apply Ethical Behaviors
Module 5	Skills E: Promote and Maintain Effective Community Relations and Public Information	+
Lesson 1	E.01 Marketing Practices and Privileges
Lesson 2	E.02 Community Resources
Lesson 3	Skills E Quiz